Warranty & Returns

CLINIMED cannulas and instruments are made to order from 304 stainless steel and inspected before they ship. This page sets out what we cover and how to return a product.

Warranty

Period. One (1) year from the date of invoice.

What is covered. CLINIMED products are warranted to the original purchaser to be free from defects in material and workmanship and to conform to their published specifications, when used for their intended purpose and cleaned, sterilized and maintained according to the CLINIMED Instructions for Use.

What is not covered.

  • Normal wear from use, including dulled port edges, scratches and discoloration
  • Damage from misuse, dropping, bending or leverage, or use outside the intended application
  • Damage from cleaning or sterilization that does not follow the IFU (for example chloride or bleach exposure, ultrasonic damage to aluminium hubs, or excessive temperature)
  • Products that have been modified, re-machined or repaired by anyone other than CLINIMED
  • Third-party products sold by CLINIMED, which carry their manufacturer's warranty

What we do. If a covered defect is confirmed, CLINIMED will repair or replace the product, or refund the purchase price, at our option. This is your sole remedy. CLINIMED is not liable for incidental or consequential damages.

How to make a warranty claim

  1. Email info@clinimed.us within the warranty period with your order number, the product SKU and a short description or photo of the problem.
  2. We will issue a Return Merchandise Authorization (RMA) number. Returns without an RMA number cannot be accepted.
  3. Clean and sterilize the product before shipping and include proof of sterilization (for example the autoclave pouch with indicator). Products received without it will be returned unopened.

Returns

  • Standard catalogue items that are new, unused and in their original packaging may be returned within 30 days of invoice with an RMA number. A 20% restocking fee applies, and original shipping charges are not refunded.
  • Custom configurations (non-catalogue lengths, diameters, hole patterns, hub types or engraving) are made specifically for you and cannot be returned or exchanged.
  • Used instruments cannot be returned for credit, except under the warranty above.
  • Damaged in transit or wrong item shipped: tell us within 7 days of delivery and we will replace it at no cost.

Questions? Email info@clinimed.us or use the chat on this site.

CLINIMED USA · 1866 Leithsville Road, Suite 230, Hellertown, PA 18055, USA